New Portal Tax Claims ‘Online Case Tracking System’ Feature
Tuesday, 23. August 2011 14:38
Portal Tax Claims have once again jumped ahead of the curve with the introduction of its expert online case tracking system enabling clients to follow the progress of their cases anytime, anywhere. Used internally by the firm for a number of years, the bespoke computerised case management system known as Solcase Online has finally been made available and visible to all clients who log in to the Portal Tax Claims site, allowing them to track the progress of their claim.
The advanced system shows clients exactly what work has been done on their case so far. It shows any important upcoming dates (such as surveys or report due dates) and allows them to contact the administrator overseeing their case directly by delivering a message straight into their “to do” list allowing clients to feel safe in the knowledge that their message will always be received.
The new online case tracking system is just a small part of Portal Tax Claims continuing commitment to the industry and to their clients where they seek to provide the highest level of client care and quality of service around.
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